How long until I get my order?
Our processing time is 2-5 business days, and it normally takes the USPS 2-5 business days to get the order from Grand Rapids, Michigan to your door. If you need your order by a certain date, please let us know when ordering, and we'll do our best to make sure it makes it by then.
What's the deal with shipping?
There's a flat rate shipping cost of $3 for orders under $30, and free shipping on orders over $30. All orders ship with a tracking number. When checking out, double check that your shipping address is correct. Once your order has shipped, we'll be unable to change your shipping address and will not be able to refund or replace items shipped to the incorrect address.
Are there any coupons available?
If you join our newsletter, you'll receive 15% off your order!
I think I should've gotten my order by now. What happened?
When your order ships, you receive a tracking number, which should allow you to find your items. If your order gets lost or is marked as delivered (but you haven't received it), unfortunately there is nothing we're able to do and it will be up to you to contact your local post office. We are not responsible for orders lost or misplaced by the Post Office.
What is your return policy?
Due to the fragile nature of our products and the small size of our business, all sales are final. If your order is damaged in transit, send us a photo of the damage within 2 days of receiving it, and we will ship you out a replacement.